RICH Ruggeri My official job at Scott Group: Vice President I’ve been with Scott Group since: 1983 The best part of my job: Watching our talented people create our clients’ visions My definition of good customer service: Going the extra mile without much thought to exceed our customers’ expectations A good day at work includes: Making sure our customers get more than they expect in terms of quality and service A good weekend includes: Family time, church, golf, being outdoors The most rewarding part of my job: A happy designer and end user