lisa My official job at Scott Group: Account Representative I’ve been with Scott Group since: 1995 The best part of my job: Meeting with clients, learning their wants and needs, and helping to accomplish them. The best thing about Scott Group: The people I work with My definition of good customer service: Not only meeting the needs of the client, but having it be such a positive experience for them that we make their job easier When I’m not at work I’m: Spending time with my husband and two daughters